This website is owned and operated by Bournemouth Reef Holidays.
(Proprietor: Nicola Sweet of www.bournemouthreefholidays.com (“Bournemouth Reef Holidays”). This is the user agreement that governs your use of this website and the provision of the services we provide you.
Terms relating to the provision of our services
a. Bournemouth Reef Holidays acts as an agent
When we arrange for accommodation to be reserved on your behalf, Bournemouth Reef Holidays will always operate in accordance with an agency model. As an agent, we act with our suppliers, such as the owner of the hotel or other accommodation type. We have a separate agreement with the suppliers regarding the payment of a fee for the services we provide for you. We also act as your agent and we are responsible to you for the proper performance of those agency services. These terms form the contractual basis of that agency service.
However, what that also means is that the final contract for your stay within the accommodation will be between you and the supplier.
In most cases this will mean that there are additional terms and conditions governing the contract for the reservation of accommodation as each supplier may have bespoke terms and conditions relating to the reservation of their accommodation.
All relevant terms and conditions will be available to you from our website before you complete your transaction. Please make sure that you have read these terms and conditions before completing your transaction.
As an agent we have no contractual liability to you in respect of the accommodation. If there is a problem with the accommodation then typically your contractual remedy will be against the supplier, not us.
b. Contacting us to give details of your accommodation requirements
The suppliers that we work with display their accommodation on our website but this is not an offer by us or our suppliers to sell availability within that accommodation to you; instead it is an invitation to you to make an offer to our supplier, which you do by emailing us on info@bournemouthreefholidays.com or contacting us on 0800 0132324.
Alternatively, we may have details of alternative suppliers who may be able to offer appropriate accommodation to you. We will discuss these alternative suppliers with you when you have made your booking request.
A transaction with one of our suppliers will be completed as follows:
Once you have contacted us by email or Freephone informing us of your accommodation and availability requirements, one of our representatives will call the supplier on your behalf and will call or email you back to confirm (or not) the booking. All bookings are subject to a confirmation of availability from the supplier.We aim to call or email you back within twenty four hours of your request to report back about the supplier which may have accommodation to suit your requirements.
c. Confirming your booking
You are not committed to any accommodation or secured your booking until the following process has been completed.
We will ask for the details of a Visa, MasterCard, Switch, Solo, Maestro, Delta, Connect and other debit/credit cards to confirm a booking. We will not deduct any monies from this card but we will pass the details on the supplier who will be entitled to use the same in accordance with the supplier’s terms and conditions (e.g. in the event of cancellation). Please ensure that the details you give match those on your credit card billing statement because we reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied.
Before you confirm your booking you should carefully read the terms and conditions of the supplier which will be brought to your attention; either by reference to a link on our website or asking you to go directly to the website of the supplier. If you proceed to confirm your booking it will be deemed that you have read the terms and conditions of the supplier and that you accept them.
Every supplier has a different practice concerning payment. You may be asked by the supplier to pay for your stay on arrival or departure. This is part of your contract with the supplier.
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Booking confirmation
Following a successful booking we will send to you confirmation via email or post.
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Making a change to a booking or cancelling it
The terms and conditions of the suppliers will set out what (if any) charges will apply in the event of cancellation or amendment of a booking.
Amendments, changes or cancellations are to be made direct with the accommodation supplier and you will remain responsible for any cancellation or amendment fees.
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Do you have any special requests?
This is an accommodation agency service and a request may be beyond the services listed on the website. Where possible we will work with our suppliers to try to ensure that the special request is met. However, special requests cannot be guaranteed, and we cannot be liable if the special request is not met.
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Keeping your details correct
It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us on 0800 0132324 or by email info@bournemouthreefholidays.com as soon as possible. We cannot be held liable for sending you any relevant information where you have given us incorrect contact details.
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Minimum age – 18 years
In order to make a booking you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.
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Your details
Please make sure that upon receipt of the written confirmation or other communication from us, you check them carefully to make sure they accord with our agreement. If they do not, please contact us immediately to highlight your concern. Please note that it is your obligation to assist us to mitigate the potential loss caused by any errors by giving us adequate notice of any problem.
General Terms
While all the information displayed on this website, including, without limit, descriptions of accommodation and attractions, and details of prices and availability, is believed to be accurate by BOURNEMOUTH REEF HOLIDAYS, the information has been provided to BOURNEMOUTH REEF HOLIDAYS by its suppliers. The information is therefore provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. You can contact us by using this link to our contact page.
Privacy Policy: The personal Information that Bournemouth Reef Holidays collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. In order to confirm your booking, Bournemouth Reef Holidays needs to use information such as your name, address, credit card details and special dietary requests.
We take full responsibility for ensuring that proper security measures are in place to protect your information and share information in secure databases at secure addresses to prevent unauthorised access. In making this booking, you consent to this information being passed onto the suppliers.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
